How It Works
1
Join
It only takes a minute to fill out an application.
2
Get Approved
After you apply, you’ll receive a response within 2-3 business days
3
Start Shopping
As a new member, you can start enjoying the shopping experience
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Our Happy Partners!
Frequently Asked Questions
WHAT ARE THE BENEFITS OF THE OLH TRADE PROGRAM?
- Enjoy exclusive trade discounts of up to 50% off retail prices.
- Flexible payment options available through Affirm—shop now and pay over time.
- Tax-exempt purchasing online and in-store.
- Dedicated, personalized customer support for all your needs.
- 30-day satisfaction guarantee—if you’re not happy with your purchase, return it within 30 days.
- Order fabric and furniture swatches before you commit—perfect for client approvals or getting a true feel for the materials.
- No minimum order required to access your trade discount.
WHO QUALIFIES TO JOIN THE OLH TRADE PROGRAM?
Our Trade Program is open to professionals and businesses involved in designing spaces or sourcing products. Eligible applicants include interior designers, architects, developers, brand owners, purchasing agents, set designers, stagers, and other qualified professionals in the commercial and hospitality industries. We also welcome applications from independent and small businesses.
HOW DO I BECOME A TRADE MEMBER?
To join the OLH Trade Program, start by signing up for a free account at https://partners.orchidsluxhome.com/create-a-trade-account/.
Next, complete the New Account Application Form at https://partners.orchidsluxhome.com/my-account/.
A member of our team will review your application and get in touch within 1–2 business days regarding your status.
HOW DO I GET MY SALES TAX EXEMPTION ON B2B PURCHASES?
To set your account as tax-exempt, simply submit your business details and tax exemption certificate at https://partners.orchidsluxhome.com/my-account/.
HOW DO I LOG IN TO MY TRADE ACCOUNT?
After your Trade account application is approved, you can log in to your account at https://partners.orchidsluxhome.com/my-account/.
HOW CAN I GET ASSISTANCE WITH MY ACCOUNT, ORDERS, RETURNS, OR ANY OTHER QUESTIONS?
We’re here to help with any questions or concerns you may have. Whether you need assistance with your account, order processing, returns, or any other issue, our Customer Success Team is ready to assist. You can reach us in the following ways:
- Email: Contact us at hello@partners.orchidsluxhome.com
- Live Chat: Use the live chat feature located in the bottom-right corner of the page for immediate support.
Our team is dedicated to ensuring your experience is seamless and pleasant. Feel free to get in touch with us anytime!
HOW DO I FIND MY LOCAL REP?
To locate your Local Rep, simply visit https://partners.orchidsluxhome.com/sales-reps/.
