Exclusive Benefits
How It Works
Create a Trade account
Trusted by Retailers and Designers
Questions?
Your complete guide to the Orchids Lux Home Trade Program. Discover membership benefits, application processes, and how to access dedicated support for all your requirements.
Quick Answers
What are the benefits of the OLH Trade Program?
- Enjoy exclusive trade discounts
- Flexible payment options available through Affirm- shop now and pay over time.
- Tax-exempt purchasing online and in-store.
- Dedicated, personalized customer support for all your needs.
- 30-day satisfaction guarantee- if you’re not happy with your purchase, return it within 30 days.
- Order fabric and furniture swatches before you commit- perfect for client approvals or getting a true feel for the materials.
- No minimum order required to access your trade discount.
Who qualifies to join the OLH Trade Program?
The OLH Trade Program is extended to professionals and businesses involved in designing spaces or sourcing products, as defined by our Terms & Conditions. Specifically, eligibility includes:
- Stocking Dealers – Brick-and-mortar retail stores open to the public
- Design Professionals, including:
- Independent Designers
- Interior Design Studios
- Architecture Companies
- Staging Companies
- Trade Showrooms
If your business aligns with any of these categories, you're welcome to apply for access to our trade pricing and benefits.
For further details- such as minimum order values or program guidelines, please refer to our full Terms & Conditions.
What is your return policy for wholesale purchases?
We offer a 30-day satisfaction guarantee on all purchases. Return your purchase within 30 days if you are unsatisfied, ensuring confidence in every purchase decision.
How do I join the Trade Program?
Begin by creating a free account using the form above. Then, simply select “Convert to Trade Account” and fill out the Trade program application. Our customer success team will review your application and approve qualified businesses within 1-2 business days, unlocking your full trade benefits.
How do I get my sales tax exemption on B2B purchase?
To have your account set as tax-exempt, go to your account dashboard and select the “Convert to Trade Account” tab, where you can fill out the required form and upload your tax exemption certificate.
Alternatively, you can complete the process directly using this form: Submit Tax Exemption Form.
How do I Sign-in to my Trade account?
After your Trade account application is approved, you can log in to your account at https://partners.orchidsluxhome.com/signin/.
How can I get assistance with my account, orders, returns, or any other questions?
We’re here to help with any questions or concerns you may have. Whether you need assistance with your account, order processing, returns, or any other issue, our Customer Success Team is ready to assist. You can reach us in the following ways:
- Email: Contact us at hello@partners.orchidsluxhome.com
- Call - +1 (888) 278-3682
- Live Chat: Use the live chat feature located in the bottom-right corner of the page for immediate support.
Our team is dedicated to ensuring your experience is seamless and pleasant. Feel free to get in touch with us anytime!
How do I find my Local Rep?
To locate your Local Rep, simply visit: https://partners.orchidsluxhome.com/sales-reps/.