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Create a Trade Account
Discover our exclusive collection of benefits, meticulously crafted for discerning design professionals
Questions?
New to our platform? These frequently asked questions will help you navigate account setup, login, and accessing trade pricing.
Quick Answers
What's the difference between a Regular account and a Trade account?
Everyone starts with a regular account that provides access to MSRP pricing and our full product catalog. Once logged in, you can apply for a trade account to access wholesale pricing, exclusive trade resources, and enhanced features based on your business qualifications.
Do I need to wait for approval to start shopping?
Not at all! After registering, you'll receive an email verification link. Once verified, you can immediately access our catalog with MSRP pricing and start browsing our collections.
How do I access wholesale/trade pricing?
After logging into your account, look for the "Apply for Trade Account" option and complete the application. Our customer success team reviews and approves qualified professionals within 1-2 business days, after which trade pricing becomes visible throughout your account.
For applications pending beyond this timeframe, reach out to hello@partners.orchidsluxhome.com for support.
Can my team members access our company account?
Yes! Once your trade account is established, it allows you to set up sub-accounts for your employees. This gives your entire team access to your company's trade pricing and order history.
I forgot my password. How do I reset it?
You can regain access in two ways: use our "Sign In without Password" feature for instant login without resetting your password, or click "Forgot Password" to create a new one. Both options will send a verification email to your registered address within minutes.
If you don't see the email immediately, check your spam folder.
My login isn't working even with the correct credentials. What should I do?
Try clearing your browser cache and cookies, or use an incognito/private browsing window or switch to a different browser.
If issues persist, use the live chat feature in the bottom-right corner for immediate assistance.
Do I need a separate account for each project or client?
No, one trade account covers all your business needs. You can manage multiple projects, and track various orders all under your single professional account.
