Terms & Conditions

Terms & Conditions
Introduction

Introduction

This document provides information relating to the website features, products, and terms of usage of the website, https://partners.orchidsluxhome.com. Orchids America LLC provides services subject to the following conditions.

Your Concent & Eligibility Of Use

By using the website, https://partners.orchidsluxhome.com, and/or any of Orchids America’s services, you agree to these Terms of Use. The terms contained herein shall apply to all orders, purchases and other business transacted by or through www.orchidsluxhome.com and shall become part of the contractual agreement between you and Orchids America LLC. These Terms of Use are meant to supplement the original terms and conditions mentioned and agreed to by you on any official invoices. To the extent these Terms of Use conflict with the original terms and conditions for dealers, these Terms of Use shall prevail.

You understand and agree that by opening, visiting, viewing, accessing or in any other manner using the website, or any of the Services available on it, you are deemed to have agreed to and be bound by, all the terms and conditions contained in this document.

ONLINE LOGIN/ CUSTOMER ACCOUNT

    • If you are an existing customer, you can request login details online. Please note that login details are only issued to resellers in the home textiles industry.

Limitation Of Liability

Under no circumstances shall Orchids America LLC, its affiliates, or its agents be liable for:

    • Any incidental, indirect, special, punitive, or consequential damages, which includes without limitation, loss of profits, revenues or savings, whether a claim for any such liability is presumed upon breach of contract, warranty, negligence, strict liability, or other theory of liability.
    • Claims, demands, or actions against the customer by any third party. Notwithstanding the foregoing, in the event of any liability incurred by Orchids America, Orchids America’s entire liability for damages from any cause whatsoever shall not exceed the dollar amount paid by the customer for the good(s) giving rise to the claim.

Jurisdiction

All transactions and any contract or contractual relationship arising from the use of the website shall be governed by the laws of the State of Texas. The Courts of Dallas County, Texas shall have exclusive jurisdiction over any such dispute arising from the website and these Terms of Use.

Ordering

Orchids America LLC (dba Orchids Lux Home) is a wholesale company that sells business-to-business. All customers are required by law to supply a state sales tax certificate unless exempted by the customer’s state law.

By placing an order, the customer agrees to Orchids America LLC Terms and Conditions (https://partners.orchidsluxhome.com/pages/terms-of-use). Orders can be placed via:

    • Our website – https://partners.orchidsluxhome.com
    • Customer service
      1. Open Central time 10am – 5.30pm Mon – Friday.
      2. Toll free – +1 888-278-3682
      3. Email: hello@partners.orchidsluxhome.com
    • Sales Representative: https://partners.orchidsluxhome.com/sales-reps

Pricing

  • All pricing is determined by the qualification of the customer as Stocking Dealer or Designer Wholesale.
    • Stocking Dealer – Retailers with a store-front location or design firms in a commercial delivery area can qualify for wholesale pricing
    • Designer Wholesale – Designer pricing is for designers who are non-stocking designers, and/or not employed by a design firm
  • Items are billed at prices in effect at the time of order.
  • All prices are subject to change without notice.

Minimum Order Value

Client

First Order

Reorder

Stocking Dealer

$1800

$300

Designer Wholesale

$300

$300

a.     An upcharge of $25 will be applicable on any Order below $300.

Fabric Swatch

  • Swatch (7 x 8 inch)
    • Client can buy individual swatches for $3 per swatch + $18 shipping
    • Fabric Swatch Sets
      • Swatch Book Duvet+Sheet+Bed-Throw+Blanket – $130 + $18 shipping
      • Swatch Book Coverlet – $130 + $18 shipping
      • Swatch Book Quilt – $130 + $18 shipping
    • Swatches for New Collections that we launch, can only be bought by existing Swatch book clients.
      • Jan & July New Collection Swatches – $3 per swatch + $18 shipping
    • On Sales of $5000 or over in 1 calendar year by a client (i.e. cumulative all orders between 1st Jan and 31st Dec) will grant them a complete a set of 3 Swatch books complimentary. Shipping of $54 will be applicable.
      • Whereas if a customer who already has owns Swatch books and has purchased over $5000 in the calendar year – will be given New collection Swatches launched in Jan complimentary + $18 shipping and July complimentary + $18
  • Memo/Mini Swatch (3.25 x 3.75 inch) – Discontinued
    • Will be provided to customer until current stock is available.
    • Upto 3 Memo swatches are free + free shipping (Sent by postal service without tracking details)
    • If more than 3 memo swatches it is $0.5 per swatch + $18 shipping

Payments

  • We accept Credit cards, Checks, Wire transfers, and ACH.
  • 100% Payment before dispatch

Cancellations/Order Changes

Cancellation of backorders by the customer must be done in writing.

Calling in or requesting a change or cancellation does not guarantee your order can be changed or canceled as it may have already been picked up or shipped

Shipping

  • Order Processing time
    • 5-7 business days
    • Trade fairs – 14 business days.
    • Items on backorder – will be informed by email.
  • Orchids America will ship your order via FedEx ground or Local carrier and reserves the sole and exclusive right to determine the carrier to be used on any shipment.
  • Special delivery instructions must be provided at the time of ordering. Signature service required or not.
  • Any ancillary charges incurred from the freight carrier will be the responsibility of the buyer. Orchids America LLC maintains the right to send secondary invoices for charges determined by the delivering carrier.
  • If you have your own account with a carrier, provide us this information at the time of ordering and we will book with your designated carrier. But it will involve a handling fee of 2% of the order value or an amount of $10. (Whichever is higher).
  • Shipping Rates (Charges for Alaska, Hawaii, Puerto Rico, Territories of the US, Canada and Mexico will be quoted by our team)

Order Value

Shipping Rate

Less than $100

$20

$100 – 199

$25

$200 – 299

$30

$300 & Over

12% of Order Value

a.     Shipping takes place from our Warehouses in Dallas.

b.     Shipping costs for bulky products such as Decorative Pillows (which come filled), Pillow Inserts, Duvet Inserts, and Metal Beds will be quoted and charged on dispatch.

Returns

  • We accept Returns within 90 days of the order shipped date.
    • Shipping costs to and fro will be borne by the customer.
    • Include a 20% restocking fee or a minimum fee of $25, whichever is higher.
  • All returns, adjustments, deductions, or chargebacks must be approved by Orchids America LLC. A customer service representative will contact you within 3 working days once your return request has been submitted.
  • Refunds will not be issued on returns that are never received. We highly recommend that you insure all return shipments and send the shipment tracking number to hello@partners.orchidsluxhome.com.
  • Returned items must be received completely unassembled and unused, in their original condition and packaging, complete with all materials. Refunds will be issued once we have received the item and it has been determined to be in like-new condition. In the event an item is returned in a condition where it cannot be resold (received damaged or modified from its original packaging/state), you will be charged the full value of the merchandise.
  • Non-refundable purchases:
    • Any items purchased on sample sale are not refundable.
      • Additionally, please note Shams/ Quilts/Coverlets might not coordinate or color match as they might have been manufactured in different batches.

Product Warranty

  •  We offer 1-year limited warranty against workmanship defects, as follows:
    • We will guarantee against any bedding product quality issues for one year by repairing or replacing the defective product. If your item has to be replaces within that year, the replacement item will continue on the original one-year warranty.
    • The warranty does not cover staining, discoloration, or abuse of product.

Damage Claims

Upon arrival, your order should immediately be checked for any discrepancies or damage. If you receive a shipment with obvious freight damage, claims must be reported to the driver upon delivery. Note the damage on the bill of lading, and take a photo, as this will expedite the resolution of your claim with Orchids America LLC. If you sign for the shipment without reporting any damage, you are responsible for all damages.

Orchids America LLC strives to provide our clients with high-quality merchandise shipped with carrier-approved materials. We understand damages and defects may occur and we apologize for the inconvenience. Claims must be reported to Orchids America LLC within seven (7) days of delivery.

    • Photos of the damage and of any noticeable damage to the inner/outer packaging or boxes are mandatory for claims to be processed. Email item #, quantity, and a description of the damage to Customer Service. All original boxes and packing material must be retained to have your damage claim processed.

Miscellaneous Terms

Some products in the Orchids America LLC line are handcrafted using natural materials—therefore, no two products are identical and may vary in color, size or finish. We believe that this adds to the value and quality of those products. Small irregularities in sizes, embroidery and color are hallmarks of hand-craftsmanship and should not be considered defects. These items cannot be claimed for the reasons listed above.